Missed Appointments /Deposit Forfeiture 
If you are scheduled for a specific date and time please try your very best to uphold your appointment. A $75.00 deposit is mandatory to book an appointment with MUSEskyn. However, if your appointment is missed your deposit will be forfeited. When scheduling a new appointment a new deposit must be made. 

Booking Policy:
A credit card must be on file to hold all appointments, as well as a $75.00 deposit. We strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.


New Client Policy:
We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.

Late Policy:
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.

Cancellation Policy:
Here at MUSEskyn/ Studio Muse we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. In the event 24 hours notice is not given we will try our best to re-book the appointment time. If we are unable to fill the time slot we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session. 

No Show Policy:
We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.


Children Policy:
Please, no children in the treatment rooms/ treatment space . Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.

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Cell Phone Policy:
We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.

Approval of Appointment: 
When booking with MUSEskyn your appointment is not solidified until approved by MUSEskyn. Once approved you will receive a confirmation email and text.